DWEGA – Service Desk Analyst Course

The IT industry is dynamic and the need to match the pace of transformation in the service desk industry is highly obligatory. DWEGA group has listed a Service desk analyst course among many other services we provide. Become a certified Service desk analyst from DWEGA group and portray your skills to the employer.

The certificate from us is accepted by the top MNCs, which would hire you for your knowledge and skill acquired through training with us.

Course Overview

We have a comprehensive format of coaching that enables you to learn with ease and perfection. With the self-paced online coaching modules, you can learn at your comfort and pace.

  • Introduction to the course
  • Takeaways from the service desk analyst course
  • Tutorials
  • Familiarize the core competencies of an SDA
  • Give complete training on tools
  • Practice modules
  • Professional guidance
  • Certification

The service desk analyst course offered by DWEGA Group is for the professionals who help the technology users resolve device issues, can be hardware or software. Our SDA training enables you to provide stellar service to customers, using the best-in-class tools and techniques.

  • This training imparts the knowledge of complete service desk analyst roles and responsibilities
  • Makes you a hands-on service desk analyst through our tutorials and practice modules
  • Train and mould you with the skills and traits of a successful service desk analyst
  • Helps you demonstrate your skillset to the employer and grab the job you apply for
  • Introduction manuals and videos
  • Online and virtual modes of coaching
  • Materials in pdf
  • Clear instructions and training on tools
  • Management skills training from the working professionals


    What is an SDA course?

    Service desk analyst course is a training to acquire skills which are required in IT service industry.

    What does an SDA do?

    SDA works on the hardware and software issues of devices, using tools and applications exclusively meant for the IT service desk.

    What are the methods of training?

    We have Live, recorded and virtual modes of training. Guidance, documented study material and several practice modules from the Professionals.

    Is the certification included in the course fee?

    Yes, the certification is included.

    Is it accepted globally?

    Yes, it is.

    Are there any prerequisites to take this course?

    There are no prerequisites. Anyone can take this course.

    Do you provide support after the course completion?

    Yes, we do provide support.

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